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Reference and information services in the 21st century : an introduction /

AuthorCassell, Kay Ann
PublishedNew York, NY : Neal-Schuman Publishers, c2009
Edition2nd ed
Detailxvii, 461 p. : ill. ; 23 cm
SubjectElectronic reference services (Libraries)
Electronic reference sources --Directories[+]
Reference books --Bibliography[+]
Reference services (Libraries)
Course code 412221
Added AuthorHiremath, Uma
ISBN9781555706722 (alk. paper)
Table of contentsIntroduction to reference and information services -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything : encyclopedias -- Answering questions that require handy facts : ready reference sources -- Answering questions about words : dictionaries -- Answering questions about events and issues, past and present : indexes and full-text databases -- Answering questions about health, law, and business : special guidelines and sources -- Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people : biographical information sources -- Answering questions about governments : government information sources -- When and how to use the Internet as a reference tool -- Reader's advisory work / Mary K. Chelton -- Reference work with children and young adults / Mary K. Chelton -- Information literacy in the reference department -- Selecting and evaluating reference materials -- Managing reference departments -- Assessing and improving reference services -- Reference 2.0 -- The future of information service
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Location
Central Library
Collection
Central Building 2 Room 2601, General Book
Copy
1
Call No.
Z711 C344 2009
Status

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TagData
CallnumberZ711 C344 2009
AuthorCassell, Kay Ann
TitleReference and information services in the 21st century : an introduction / Kay Ann Cassell and Uma Hiremath
Other TitleReference and information services in the twenty-first century
Edition2nd ed
PublishedNew York, NY : Neal-Schuman Publishers, c2009
Detailxvii, 461 p. : ill. ; 23 cm
Bibliography noteIncludes bibliographical references and indexes
Table of contentIntroduction to reference and information services -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything : encyclopedias -- Answering questions that require handy facts : ready reference sources -- Answering questions about words : dictionaries -- Answering questions about events and issues, past and present : indexes and full-text databases -- Answering questions about health, law, and business : special guidelines and sources -- Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people : biographical information sources -- Answering questions about governments : government information sources -- When and how to use the Internet as a reference tool -- Reader's advisory work / Mary K. Chelton -- Reference work with children and young adults / Mary K. Chelton -- Information literacy in the reference department -- Selecting and evaluating reference materials -- Managing reference departments -- Assessing and improving reference services -- Reference 2.0 -- The future of information service
Subject
Subject
Subject
Subject
Subject
Added AuthorHiremath, Uma
ISBN9781555706722 (alk. paper)
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5050#|tIntroduction to reference and information services -- |tDetermining the question : in-person, telephone, and virtual reference interviews -- |tFinding the answer : basic search techniques -- |tAnswering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- |tAnswering questions about anything and everything : encyclopedias -- |tAnswering questions that require handy facts : ready reference sources -- |tAnswering questions about words : dictionaries -- |tAnswering questions about events and issues, past and present : indexes and full-text databases -- |tAnswering questions about health, law, and business : special guidelines and sources -- |tAnswering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides -- |tAnswering questions about the lives of people : biographical information sources -- |tAnswering questions about governments : government information sources -- |tWhen and how to use the Internet as a reference tool -- |tReader's advisory work /|rMary K. Chelton -- |tReference work with children and young adults /|rMary K. Chelton -- |tInformation literacy in the reference department -- |tSelecting and evaluating reference materials -- |tManaging reference departments -- |tAssessing and improving reference services -- |tReference 2.0 -- |tThe future of information service.
650#0|aElectronic reference services (Libraries)
650#0|aElectronic reference sources|vDirectories.
650#0|aReference books|vBibliography.
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TagData
TitleReference and information services in the 21st century :
TitleReference and information services in the twenty-first century.
SubjectElectronic reference services (Libraries)
SubjectElectronic reference sources Directories.
SubjectReference books Bibliography.
SubjectReference services (Libraries)
DescriptionIncludes bibliographical references and indexes.
PublisherNew York, NY : Neal-Schuman Publishers,
ContributorCassell, Kay Ann.
ContributorHiremath, Uma.
Date2009
Datec2009.
Typetext
Identifier9781555706722 (alk. paper)
Languageeng

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