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Customer-driven marketing = the ideal way to increased profits through marketing, sales and service improvement /
Author
Frazer-Robinson, John.
Published
Kogen Page,
Call Number
HF5415.13 F848
Location
Central Library
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Delivering customer service : how to win a competitive edge through managing customer relationships successfully /
Author
Payne, Shelia.
Published
Grolier International,
Call Number
HF5006 G875DC 1997
Location
Central Library
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Managing customer participation in the service production process.
Author
Somyot Wattanakamolchai.
Source
BU Academic Review8, 1 (ม.ค.-มิ.ย. 2552) 43-51 :ตาราง
Location
Central Library
Article
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Quality customer service for front line staff /
Author
Martin, William B.
Published
Kogan Page,
Call Number
HF5415.5 M383 1994
Location
Central Library
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Satisfying internal customers first! : a practical guide to improving internal and external customer satisfaction /
Author
Chang, Richard Y.
Published
Kogan Page,
Call Number
HF5415.5 C456
Location
Central Library
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