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Managing quality : an integrative approach /
Author
Foster, S. Thomas.
Published
Pearson Prentice Hall,
Call Number
HF5415.157 F757 2004
Location
Central Library
MBA Library
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Service management : operations, strategy, and information technology /
Author
Fitzsimmons, James A.
Published
McGraw-Hill,
Call Number
HD9980.5 F562 2004
Location
Central Library
MBA Library
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