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Found: 16  Titles

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101 ways to improve customer service : training, tools, tips, and techniques /
Author
Ukens, Lorraine L.
Published
Pfeiffer ; J. Wiley & Sons Inc.,
Call Number
HF5415.5 U34
Location
Central Library
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Building great customer experiences /
Author
Shaw, Colin,
Published
Palgrave MacMillan,
Call Number
HF5415.5 S534B 2005
Location
Central Library
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Customer service a practical approach /
Author
Harris, Elaine K.
Published
Prentice Hall,
Call Number
HF5415.5 H313 2000
Location
Central Library
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Instant repeat business /
Author
Sugars, Bradley J.
Published
McGraw-Hill,
Call Number
HF5415.5 S947
Location
Central Library
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Key account management : the route to profitable key supplier status /
Author
Cheverton, Peter.
Published
Kogan Page,
Call Number
HF5438.8.K48 C527
Location
Central Library
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Key account management : tools and techniques for achieving profitable key supplier status /
Author
Cheverton, Peter.
Published
Kogan Page,
Call Number
HF5438.8.K48 C527K 2008
Location
Central Library
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Living supply chains : how to mobilize the enterprise around delivering what your customers want /
Author
Gattorna, John.
Published
Financial Times Prentice Hall,
Call Number
HD38.5 G263
Location
Central Library
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Multicultural perspectives in customer behaviour /
Published
Routledge,
Call Number
HF5415.32 M961
Location
Central Library
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Pay attention! : how to listen, respond, and profit from customer feedback /
Author
Thomas, Ann,
Published
John Wiley & Sons,
Call Number
HF5415.5 T454
Location
Central Library
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Revolutionize your customer experience /
Author
Shaw, Colin,
Published
Palgrave Macmillan,
Call Number
HF5415.5 S534
Location
Central Library
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Service management and marketing : customer management in service competition /
Author
Gronroos, Christian,
Published
J. Wiley & Sons,
Call Number
HD9980.5 G876 2007
Location
Central Library
Management Library
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Services marketing : integrating customer focus across the firm /
Author
Zeithaml, Valarie A.
Published
McGraw-Hill Education,
Call Number
HD9980.5 Z48 2018
Location
Central Library
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The customer service workbook /
Author
Lake, Neville.
Published
Kogan Page,
Call Number
HF5415.5 L192
Location
Central Library
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The experience economy /
Author
Pine, B. Joseph.
Published
Harvard Business Review Press,
Call Number
HF5415.15 P649 2011
Location
Central Library
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The innovator's dilemma : the revolutionary book that will change the way you do business /
Author
Christensen, Clayton M.
Published
HarperBusiness Essentials,
Call Number
HD53 C554I 2003
Location
Central Library
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